Welcome to Customer Service Essentials

Learn the Essential Skills to provide Excellence in Customer Service

The Customer Service Essentials program is an online training program focussed on the foundational knowledge and skills required when working in customer service industries such as Retail and Hospitality.

Excellent customer service is the lifeblood of any organization and Customer Service Essentials training will not only assist learners in successfully gaining employment; but will enhance their skills to achieve long term job retention and career advancement. 

The 4 modules with 12 lessons collectively form a 12-hour course, aiming to provide knowledge, understanding and skills required when working in customer service industries.


Essential Skills Focus:

Oral Communication Working with Others
Thinking Skills Continuous Learning


Program Benefits

Great service is the foundation of a competitive and sustainable business

Quality customer service is important for businesses and this program will cover a list of the Customer Service Essential skills required to set a business and their employees apart from the competition.

This course covers:

  • Foundational Knowledge

    This course covers foundational knowledge and skills required when working in the customer service industry such as Retail and Hospitality.

  • Essential Customer Service Skills

    Use an icon and text to communicate the value proposition and share the specific benefits of your offering. What makes it unique in your market?

  • Cultural Consideration

    By the end of this course, you will be better able to define what culture is and the benefits of a culturally diverse team and be better able to understand how culture influences customer service.

  • Exhibiting Respect

    By the end of this course, you will be better able to define respect and understand expectations for working with others and showing respect in all workplace interactions.

  • Handling Difficult Situations

    By the end of this course, you will be better able to assess one's confidence and ability in handling conflict and identify the benefits to effectively handling difficult situations.

Presented in Partnership with